![]() 05:02 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync CM-MAC=xx:xx:xx:xx:xx:xx CMTS-MAC=xx:xx:xx:xx:xx:xx CM-QOS=1.1 CM-VER=3.1 " 05:02 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value CM-MAC=xx:xx:xx:xx:xx:xx CMTS-MAC=xx:xx:xx:xx:xx:xx CM-QOS=1.1 CM-VER=3.1 " Thanks!ĭate Time Event ID Event Level Description Is your modem and router on a UPS battery backup ? no random times but usually after 4/5 of use. What was the ISP modem manufacturer and model number ? This ISP typical uses ARRIS modems as well but usually the TM822, TM804 or the TM1602 models.ĭoes the issue happen at a specific time of day ? no. If the modem you have is not on their supported list, then get one that is. File a complaint with the FCC and others. If so, and you have one, escalate up tech support until you get someone who can figure it out. My previous model was similar and was in service for half a decade with no issues. The technicians that installed my service never complained about it. Is this possibly a connection lease time out ? How would I find out?ĭo they provide a list of compatible modem model numbers ? not that i could find but Arris website says this is compatible with most cable internet provider. What type of connection protocol is being used ?.uhh cable? to see if anyone can direct me to somewhere i can learn how to investigate this further What do the system logs on the modem and router show when the drop occurs ? idk how to access the log on the modem. This suggest to me the issue is happening in the modem either due to the isp signal or some configuration on the modem As mentioned rebooting the modem fixes it. Various networking equipment including echos, two laptops, NAS with docker software for torrenting and VPN, phones, tablets, Shield TV, Apple TV etc.Īre you sure the issue is with the modem or the router ? I'm 95% sure its not the router. My question is how do I troubleshoot to get to the bottom of why this is happening? Is there any logs i can check? What do i look for?Īsus RT-AC86U with latest Merlin firmware This also leads me to believe the ISP is intentionally sabotaging my connection because I refuse to rent their modem. Only thing that worked was giving in to renting the ISP modem but i refuse to believe that is the only reason. Ensure upstream/downstream power levels and other settings in modem is correct and at proper levels with the assistance of modem manufacturer. ![]() ![]() Had ISP install splitter of some kind between modem and COAX cable to increase upstream/downstream power levels at the insistence of modem manufacturer.Ħ. I moved! A whole address and problems persistedĤ. Same model but exchanged through warranty. I have been trying to get to the bottom of my internet interruptions for the better part of 3 years and i still dont cant figure out what the problem is. LAN and local network works perfectly fine but cant access google or anything on any of my devices. Every 4/5 days, my internet connection drops and I have to reboot the modem for it to start working again. ![]()
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